Dean Foods

  • Senior Field Service Representative

    Job Locations US-WI-DePere
    Requisition ID
    2018-6745
    # of Openings
    1
    Category
    Sales
    Education
    High School or Equivalent
    Relocation Assistance
    No
    Travel
    40-50%
  • milk brand pic

     

     

     

    Be a part of a leader when it comes to dairy!  Dean Foods is a leading food and beverage company in the United States and one of the largest processors and direct-store-distributors of fresh fluid milk, sour cream, cottage cheese and ice cream.  With regional brands such as Dean's®, Dean's Country Fresh®, and many others, along with national brand name products such as DairyPure® and TruMoo®, we continue to not only grow our company, but also contribute to the success and future development of over 16,000 associates across the country. Each of us work hard every day to make Dean Foods the most admired and trusted provider of wholesome, great-tasting dairy products at every occasion.

     

    Pefer candidate to live in around Depere, WI. Will also consider Marquette, MI

    Job Description & Requirements

    The Field Services Representative interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.  Additionally, the Field Services Rep provides a direct point of contact to meet customer needs, receive and solicit for orders, and works with several departments including Commercial, Operations, and Logistics.

    Responsibilities include but are not limited to:

    • Responds to and resolves customer service complaints and requests using a “solve by sundown” mentality.
    • Liaison between customer and sales, operations, or logistics as needed to solve customer issues.
    • Builds and maintains strong customer relationships with new and existing customers by providing excellent customer support.
    • Provides information in response to inquiries about accounts, products, and services.
    • Provides information concerning pricing, changes in service, discontinuance, and shipping.
    • Coordinates special deliveries as needed.
    • Contacts customers for order clarification regarding omitted data, numbers, and/or delivery dates.
    • Handles customer concerns, special orders, or returns in-store in an efficient and timely manner and follows through to ensure customers’ issue/concern has been resolved.
    • Possesses knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services and similar data as required to answer customer inquiries.
    • Works cross-functional to identify root cause to help solve problems creating customer service issues.
    • Assists with DMOS process, decks, and works with teams on initiatives that have customer impact.
    • All other duties as assigned.
    • Bachelor’s degree required (experience may be considered, in lieu of degree, for internal candidates only)
    • A minimum of 2 years related experience (DSD system preferred).
    • Can demonstrate a high level of proficiency with Microsoft Office and other computer based applications.
    • Retail or customer service experience with excellent interpersonal and communication skills.
    • Skill in organization, time management, prioritization, and attention to detail. 
    • Ability to adapt to changing organizational and operational needs. 
    • Excellent verbal, written, and customer service skills.
    • Strong team player who is able to work across multiple functions and disciplines.
    • Must be able to pass all pre-employment screens (including drug, background and criminal checks).

    EEO Statement

    Dean Foods considers marijuana (including medical marijuana) to be an illegal drug. Dean Foods will rescind offers of employment to applicants who test positive for marijuana (unless restricted from doing so by state or local law). Dean Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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