Dean Foods

Collections Rep II

US-TN-Johnson City
Requisition ID
# of Openings
High School or Equivalent
Relocation Assistance

Responsible for an assigned set of accounts with receivable balances that can be charge or cash.

Daily monitoring and follow through on collection triggers to assure that delinquent accounts are called in a timely manner, and escalated to upper Credit & Collections Mgmt as warranted.

Reconciliation of past due balances and clear and concise communication to our customers, sales staff and management in order to resolve disputed balances.

Analysis and management of deductions to assure that they are being resolved in an accurate and timely manner.

Search for ways to limit the volume of deductions by determining the root cause, and work with management to eliminate these causes.

Be aware of the customer’s stability in the marketplace, and elevate those that display warning signs of potential problems to the next level of management.

Must be resourceful and able to work independently.

Ability to work as a team member to support special projects and to resolve common issues, and as needed, to support balancing the workload.



Job Requirements

Minimum of two years accounts receivable experience in a corporate environment.

Exposure to AS400 receivable systems.

Working knowledge of Microsoft Excel, Word and Outlook.
Highly organized and a person that pays significant attention to detail.
Analytical capabilities.
Good communicator with great interpersonal skills.
Ability to complete assignments within prescribed accuracy thresholds and deadlines.
Team player willing to help others achieve Department and Company goals.
Ability and desire to Learn.

EEO Statement

Dean Foods considers marijuana (including medical marijuana) to be an illegal drug.  Dean Foods will rescind offers of employment to applicants who test positive for marijuana (unless restricted from doing so by state or local law).   


Dean Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.


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