Dean Foods

Senior Claims Analyst, Comp & Liability

Requisition ID
# of Openings
Consumer Products
Bachelor's Degree
Relocation Assistance

DeanLineup_2016-17_R4 with OV 1024 size

Job Description & Requirements

The primary objectives for the position to support mitigating the company’s exposure to and cost of risk are: 1) execute and support claim and litigation management activities, 2) ensuring timely and appropriate reserve setting and settlement processes, 3) foster effective communication with and between third party administrator and locations to ensure claim management activities are timely addressed, 4) improving the quality of and execution of claim management practices, 5) ensuring compliance with insurance policy terms for required claim reporting and settlement processes and 6) working effectively with Area Claim Managers and the Director of Risk Management to accomplish agreed objectives and activities.

Job Summary:


Responsible for claims management (Liability and TX Non-subscriber) including oversight of the third party administrator, real-time response to claims, maintaining integrity of claim data, reviewing DriveCam, development and monitoring of the claim strategy, approval of settlements, oversight of the litigation process, monitoring vehicle legal holds.

  • Support the execution and oversight of the Temporary Transitional Duty Program through assistance to the field with education, job functional analysis, compliance and challenging issue resolution and guidance.
  • Ensure that the company’s claim reserves are adequately and timely established for financial reporting purposes and compliance with required Reserve & Settlement policy guidelines.
  • Responsible for maintaining DriveCam videos in support of auto claims as needed to include categorizing DriveCam utilization.
  • Utilize on-going review of claims and analytics to identify higher cost claim trends, partner and communicate with Safety resources to identify areas of potential improvement.
  • Provide education and training support to operations in the development and execution of consistent liability claim management programs.
  • Build, maintain and manage relationships with internal customers, third-party administrators, insurers, legal counsel and other claims related parties;
  • Complete claim audits, claim leakage audits and other developed processes to identify TPA improvement opportunities;
  • Provides assistance to field operations, EHS, Logistics, and other business units on challenging claim issues, coordinates and works with Director of Risk Management on complex issues.
  • Attend and/or participate in claim reviews as requested,
  • Other projects or responsibilities as requested.


Job Requirements:


  • Bachelor’s degree with 5+ years of experience in a claims department
  • Associate in Claims designation or licensed adjuster designations are preferred
  • Experience in liability claims; Texas Non-subscriber a plus
  • Familiarity with claims systems such as ClearSight preferred
  • Excellent oral and written communication skills
  • Flexible nature, the ability to prioritize effectively and the desire to work in a team-oriented environment
  • Ability to handle multiple projects simultaneously
  • Claims management and claim process skills
  • Strong PC skills including, but not limited to, knowledge of spreadsheets
  • Travel up to 5%

EEO Statement

Dean Foods considers marijuana (including medical marijuana) to be an illegal drug.  Dean Foods will rescind offers of employment to applicants who test positive for marijuana (unless restricted from doing so by state or local law).   


Dean Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.


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