Dean Foods

  • Director of Accounts Receivable and Deductions

    Job Locations US-TX-Dallas
    Requisition ID
    # of Openings
    Bachelor's Degree
    Relocation Assistance
  • Job Description & Requirements

    The Director of Shared Services is responsible for the strategic development and ongoing operation of the Dean Foods Accounts Receivable and Deductions Management activities (with tight coordination with the Treasury Department and Sales Operations).  


    • Provide strategic direction for billing, credit, collections and cash applications functions for all North America facilities
    • Drive process improvements using key metrics and implementing more efficient tools
    • Analyze receivable aging, identify credit risks/trends, and propose solutions that will maximize sales and minimize credit exposure through effective credit structuring
    • Manage processes for assessment and extension of credit, collection of receivables, application of cash received and AR/DSO forecasting
    • Prepare and review reports on the status of credit and collections matters with senior management
    • Oversee teams and maintain accountability to meet companywide objectives
    • Establish goals and monitor key performance metrics to measure the quality and efficiency of the invoicing, credit and collection processes
    • Develop relationships with sales, customer experience, portfolio operations, accounting, legal and other departments to provide transparency into the collection processes as well as consistently enhance the overall quality of the collection process
    • Maintain strong internal controls and ensure compliance with company’s policies & procedures. Work with internal and external auditors and ensure the accuracy and completeness of all audit deliverables.
    • Oversee AR function (various locations) responsible for regular invoicing of multiple revenue streams and resulting cash application.
    • Line management responsibilities including professional development, performance appraisal, and employee counseling for junior and management staff.
    • Support corporate growth through accurate and timely invoicing and cash applications, continuous review and providing of alternative approaches, system enhancements, and automation to further enhance and improve invoicing and cash applications activity.
    • Create metrics for monitoring and reporting the team's activities. Track and monitor quantity and quality of all invoicing and cash application activities.
    • Work with Collections teams to support customer issue resolution and timely collection of all accounts.
    • Work closely with Accounting and Reporting department to provide required accounting and internal/external reporting information.
    • Ensures reporting activities exceed the company's requirement to expedite critical decisions for the business.
    • Develop billing guidance, and correction plans to ensure continuity across the programs to maximize collection of revenue.
    • Act as the liaison that interacts with Programs to resolve recurring billing and collection problems, determine the cause and correct the problem.
    • Analyze data and make recommendations on improvements to AR process to include billing, claims, write-offs, aging deductions/ agreements, etc.




    Job Requirements:


    • Bachelor's Degree required. Master's Degree / MBA preferred
    • 7+ years' experience in a leadership role related to Accounts Receivable, Deductions Management, Credit and/or Reporting and Compliance
    • Experience working in an environment that uses/leverages Service Management principles (including SLAs and OLA performance reporting, charge back models, customer agreements, service governance, etc.)
    • Experience developing strategic initiatives aligned with business goals and budget.
    • Experience presenting and reporting on project plans and cost benefit analyses to appropriate stakeholders, executives and senior management.
    • At least 5 years of experience planning, developing, and managing departmental expense and capital budgets.
    • At least 7 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
    • Willing to travel up to 15% of the time for business purposes. 

    EEO Statement

    Dean Foods considers marijuana (including medical marijuana) to be an illegal drug. Dean Foods will rescind offers of employment to applicants who test positive for marijuana (unless restricted from doing so by state or local law). Dean Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

    California applicants, click here for information regarding the data collection notice for California Consumer Privacy Act.


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